The Potential Impact of Artificial Intelligence (AI) On Office Technology and Management in Selected Organizations in Ogun State

This study explores the impact of Artificial Intelligence (AI) on office technology and management within selected organizations in Ogun State, Nigeria. As AI technologies increasingly permeate various sectors, understanding their implications on organizational efficiency, decision-making, and overall management practices becomes essential. This research employs a mixed-methods approach, combining quantitative surveys with qualitative interviews to gather data from organizations across different industries. Stratified random sampling was used to select a total of 120 participants across different organizations, comprising employees from various levels, while purposive sampling was used to select 12 decision-makers (IT managers, HR heads, CEO) for the interview. Data were collected through structured questionnaires and interview schedules. The findings reveal that there is a high level of adoption of AI in office technology and management in the selected organization, and that AI significantly enhances operational efficiency by automating routine tasks, thereby allowing employees to focus on higher-level strategic functions. The study also highlights the transformative effects of AI on communication and collaboration within organizations, facilitated through tools like chatbots and virtual assistants. However, the research identifies challenges, including the need for upskilling employees to adapt to new technologies and concerns regarding data privacy. Organizations are encouraged to invest in training, establish robust data governance frameworks, and cultivate a culture of innovation to maximize the benefits of AI integration. Ultimately, this study underscores the potential of AI to reshape office technology and management practices in organizations, while also emphasizing the importance of addressing associated challenges to ensure sustainable and equitable AI adoption. The insights gained from this research will inform organizational strategies aimed at leveraging AI for improved operational outcomes in the evolving digital landscape.