Parents' Satisfaction with Nursing Care at Children Hospital Lahore, Pakistan

Background: Parents’ satisfaction with nursing care is a key indicator of healthcare quality in pediatric settings. It is influenced by communication, professionalism, responsiveness, emotional support, and overall care quality. Understanding these factors is essential for improving delivery and ensuring better outcomes. Aim: To assess parents' satisfaction with nursing care and identify factors influencing their perceptions in a children’s hospital Lahore. Methodology: This descriptive cross-sectional study was conducted at children’s hospital Lahore, Pakistan, involving 306 parents of children hospitalized for at least 24 hours. The data were collected in April and May 2024. A structured questionnaire validated (Content validity index [CVI] = 0.94) and reliable (Cronbach's alpha [CA] 0.82) using a Likert scale was employed to measure satisfaction across dimensions such as communication, emotional support, responsiveness, and professionalism. Data was analyzed using descriptive and inferential statistics, with statistical package for the social sciences (SPSS) version 27. Results: Most participants were aged 31-40 years (39.2%) and female (55.9%). Higher satisfaction was reported for professionalism (88%) and communication (85%), while emotional support (80%) and responsiveness (82%) received slightly lower scores. Significant associations were observed between satisfaction and factors such as age, education, and socioeconomic status. Parents in the pediatric intensive care unit (ICU) reported the highest satisfaction (86%). Conclusion: Parents expressed high satisfaction with nursing care, particularly in communication and professionalism, although improvements in emotional support and responsiveness are needed. Addressing socioeconomic disparities and fostering strong relationships in longer hospital stays can further enhance satisfaction levels.