THE INFLUENCE OF ORGANIZATIONAL CULTURE ON THE FORMATION OF CONSUMER LOYALTY
The article explores the concept and essence of customer-centric organizational culture. Strategies for implementing customer-centric organizational culture are considered, and the connection between the implementation of customer-centric organizational culture and the formation of consumer loyalty is analyzed.
Publication Details
- Journal
- Zenodo (CERN European Organization for Nuclear Research)
- Published
- 2024-12-23
- DOI
- https://doi.org/10.5281/zenodo.14546237
- Primary Topic
- Impulse Buying and Technology Impacts
- Type
- article
- Field-Weighted Citation Impact
- 0.00