THE INFLUENCE OF ORGANIZATIONAL CULTURE ON THE FORMATION OF CONSUMER LOYALTY

The article explores the concept and essence of customer-centric organizational culture. Strategies for implementing customer-centric organizational culture are considered, and the connection between the implementation of customer-centric organizational culture and the formation of consumer loyalty is analyzed.

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2024-12-23
DOI
https://doi.org/10.5281/zenodo.14546237
Primary Topic
Impulse Buying and Technology Impacts
Type
article
Field-Weighted Citation Impact
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article

THE INFLUENCE OF ORGANIZATIONAL CULTURE ON THE FORMATION OF CONSUMER LOYALTY

Zenodo (CERN European Organization for Nuclear Research)
Impulse Buying and Technology Impacts
article

THE INFLUENCE OF ORGANIZATIONAL CULTURE ON THE FORMATION OF CONSUMER LOYALTY

article en

Abstract

The article explores the concept and essence of customer-centric organizational culture. Strategies for implementing customer-centric organizational culture are considered, and the connection between the implementation of customer-centric organizational culture and the formation of consumer loyalty is analyzed.

Zenodo (CERN European Organization for Nuclear Research)
Openalex Percentile: Top 39%
Impulse Buying and Technology Impacts
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THE INFLUENCE OF ORGANIZATIONAL CULTURE ON THE FORMATION OF CONSUMER LOYALTY · Zenodo (CERN European Organization for Nuclear Research) (2024) | TGRS Research Map | TGRS