Modern marketing tools for the promotion of hotel services.

Market dynamism, the international situation and active state support for tourism and the hospitality industry from the state within the framework of national projects have pushed hotel management to go beyond the traditional provision of overnight accommodation, actively diversifying activities and offering a wide range of services for all categories of visitors. The modern consumer, spoiled by innovative technologies, is unlikely to pay attention to a means of placement that has not marked its place in the media space. A potential guest will choose the hotel's telephone booking system, having received the necessary amount of information about rooms, loyalty programs, restaurant menus, additional services, as well as the inner life of the hotel through social networks. The study presents arguments confirming the need for active promotion of hotel services using modern digital technologies. The specific features of the promotion of the hospitality industry in social networks are considered and analyzed, recommendations are given for improving the system of promotion of services in hotel activities. The practical significance of the study consists in the conclusions and proposals concerning the transition to digital promotion of accommodation facilities to increase the effectiveness of communication interaction between interested market participants.

Institutions

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2024-10-27
DOI
https://doi.org/10.5281/zenodo.14510499
Primary Topic
Digital Marketing and Social Media
Type
article
Field-Weighted Citation Impact
0.00
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article

Modern marketing tools for the promotion of hotel services.

Zenodo (CERN European Organization for Nuclear Research)
Digital Marketing and Social Media
article

Modern marketing tools for the promotion of hotel services.

article en

Abstract

Market dynamism, the international situation and active state support for tourism and the hospitality industry from the state within the framework of national projects have pushed hotel management to go beyond the traditional provision of overnight accommodation, actively diversifying activities and offering a wide range of services for all categories of visitors. The modern consumer, spoiled by innovative technologies, is unlikely to pay attention to a means of placement that has not marked its place in the media space. A potential guest will choose the hotel's telephone booking system, having received the necessary amount of information about rooms, loyalty programs, restaurant menus, additional services, as well as the inner life of the hotel through social networks. The study presents arguments confirming the need for active promotion of hotel services using modern digital technologies. The specific features of the promotion of the hospitality industry in social networks are considered and analyzed, recommendations are given for improving the system of promotion of services in hotel activities. The practical significance of the study consists in the conclusions and proposals concerning the transition to digital promotion of accommodation facilities to increase the effectiveness of communication interaction between interested market participants.

Zenodo (CERN European Organization for Nuclear Research)
Russian State University for the Humanities (RU), Russian State University of Tourism and Service (RU)
Decent work and economic growth
Openalex Percentile: Top 38%
Digital Marketing and Social Media
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Modern marketing tools for the promotion of hotel services. · Zenodo (CERN European Organization for Nuclear Research) (2024) | TGRS Research Map | TGRS