E-Commerce and its contribution in reducing the Operating cost of the Business

Research has been done to know how the functioning of E-commerce has allowed companies to commence their business processes and reduce their operational cost. This study contains a comparative study of e-commerce and traditional commerce to reveal how e-commerce has contributed in facilitating the business process by providing a online platform for buying and selling of tangible goods and services and thereby facilitating smooth transaction and minimising the operational cost. E-commerce also plays a major role in increasing the abilities of the company to serve their customer’s need and to raise their standard of living. The depth of the study is to focus on the recent trends in e-commerce which have a positive or negative impact on its functioning. Thereby investigating the factors that determine the quality in e-commerce to be able to achieve customer satisfaction and reduce the risk of insecurity. Findings the research showed that there is a direct corelation between the use of e-commerce and improve customer service. E-commerce has improved the availability of information, reduce processing errors, reduce response time, lowered cost of services and has effectively raised customer satisfaction level.