OPERATIONAL EXCELLENCE IN AUTO REPAIR SHOPS THROUGH LEAN METHODOLOGIES

Abstract: Optimizing auto repair shop layouts and processes is essential to enhancing operational performance and reducing inefficiencies. Lean manufacturing principles, originating from the Toyota Production System (TPS), provide a structured approach to eliminating waste, improving workflow, and maximizing value in various industries, including auto repair. This study explores how lean tools such as 5S, Kaizen, and Value Stream Mapping (VSM) can be applied to auto repair shops to streamline operations, reduce waiting times, and boost servicing capacity. By analyzing the continuous improvement process, this review highlights how effective shop layout design, combined with lean practices, leads to sustained growth in capacity and operational efficiency. A performance graph demonstrates a steady increase in servicing capacity, showing notable improvements between 2023 and 2024, with stable performance achieved through better resource allocation and process optimization. The study concludes that applying lean principles in auto repair shop layouts offers substantial benefits in terms of productivity, service quality, and customer satisfaction