Relationship between teamwork and organizational performance in microfinance: A case of Platinum Credit Limited (PLC) In Nairobi, Kenya

This research project explored on the relationship between teamwork and organizational performance by focusing on Platinum Credit Limited. In today's dynamic business environment, effective teamwork is considered a key driver of organizational success, influencing both employee satisfaction and overall organizational performance. This study sought to find out the relationship between teamwork and organizational performance in Platinum Credit Limited in Nairobi, Kenya. Specifically, the study sought to examine the effect of rewards and employees’ turnover on productivity of teams. The study was informed by Belbin’s Teams roles theory and Bruce Turkman’s model of team stages. The study focused on the employees and management within Platinum Credit Limited, ensuring a diverse and representative sample with a total population of 50 employees. A pilot study was conducted in Platinum Credit Limited by administering questionnaires to ten employees who were excluded from the main study. The data collected was presented in summarized tables with frequencies and percentages. From the findings the study concluded that key teamwork variables significantly impact organizational performance. Reward systems also had a substantial positive impact, highlighting the importance of fair and structured compensation in enhancing employee performance. Conversely, employee turnover negatively affected organizational outcomes, with high turnover rates disrupting team cohesion and increasing operational costs. These findings underscore the critical role of implementing robust reward systems and minimizing turnover to optimize organizational performance.