EXTENT OF THE IMPLEMENTATION OF BUSINESS PERMITS AND LICENSING SYSTEM IN SELECTED CITIES IN LAGUNA: BASIS FOR SYSTEM ENHANCEMENT

This study assesses the implementation of the Business Permits and Licensing System (BPLS) in San Pablo City, Calamba City, and Santa Rosa City, Laguna. Employing a descriptive research design, the study gathered data through a survey questionnaire distributed to employees of the Business Permits and Licensing Office (BPLO) in the selected cities. Descriptive statistics, such as mean (x̄) values and Pearson correlation coefficient (r), were utilized to analyze the data and determine relationships between variables. Results indicated that local governments exhibited solid institutional and financial capacities, reflecting effective resource management and sound organizational structures. However, information technology capacity, though adequate, was less developed, suggesting the need for improvements in technological infrastructure. The study also revealed full compliance with public service standards, national directives, and regulations, underscoring the cities’ commitment to high-quality service delivery and adherence to governance principles. This compliance enhances public accountability, fosters trust, and strengthens local government operations. The findings highlight the strengths and areas for development in BPLS implementation, offering valuable insights for enhancing local government performance.