An Empirical Analysis of Marine Cargo Insurance – A Study on Customer's Perspective

This study explores perceptions of marine cargo insurance among diverse stakeholders, using a sample of 40 respondents. Data collection via structured questionnaires focused on organizational types, experience levels, awareness of insurance terms, satisfaction with insurer communication, and attitudes towards technology in insurance processes. Descriptive analysis revealed a consensus on the essentiality of marine insurance and the importance of technology for transparency and efficiency. The findings highlight a proactive risk management approach in addressing catastrophic events and operational mishaps. The study concludes with recommendations for continuous education programs to enhance awareness, technology integration for streamlined processes, and collaborative risk mitigation strategies. These insights contribute to understanding industry priorities and strategies for resilience and innovation in marine cargo insurance.