Improving the Management Development Program to Enhance Graduation Rates, Retention, and Effectiveness (Case Study: MDP Mortgage, Maybank Indonesia)

Abstract : A robust leadership pipeline is essential for sustained success in the dynamic Indonesian banking sector. Maybank Indonesia’s Management Development Program for Mortgage, designed to cultivate future leaders in this critical business area, faces significant challenges. With a graduation rate of just 51.69% and high attrition, the program falls short of its 80% target, impacting the bank’s ability to develop internal talent and meet strategic objectives. This study employs the DMAIC methodology to diagnose the root causes of this underperformance and propose data-driven solutions. Utilizing tools such as process mapping, surveys, and statistical analysis, the research reveals key weaknesses within the program. Analysis indicates that inconsistent mentorship practices, characterized by a lack of standardized guidance and individualized support, account for 40% of participant dissatisfaction. Furthermore, a misalignment between the training curriculum and the actual demands of on-the-job tasks contributes to 60% of performance challenges, leading to frustration and decreased participant engagement. To address these critical issues, this study recommends a three-pronged approach: 1) revising the curriculum to reflect on-the-job requirements better, incorporating real-world case studies and simulations; 2) standardizing mentorship processes, providing clear guidelines and training for mentors to ensure consistent support and guidance; and 3) implementing real-time feedback mechanisms, enabling participants to receive timely and constructive feedback on their performance. These targeted improvements are projected to increase graduation rates by 15%, reduce attrition by 10%, and significantly enhance the overall effectiveness of the MDP Mortgage program, ultimately strengthening Maybank Indonesia’s leadership pipeline and contributing to its long-term success in the competitive financial landscape.