Convergence of SaaS, AI, and Telecom in Telehealth: Transforming the future of healthcare delivery through intelligent systems

This paper aims at identifying and analyzing how SaaS, AI, and Telecom are changing the way healthcare is delivered by focusing on telehealth. The goal is to determine the current status of these combining technologies, identify future developments and trends in intelligent telehealth systems, and analyze the opportunities and risks associated with their implementation. Following a systematic review, relevant publications published between January 2014 and January 2024 were gathered from various databases. Finally, eight studies were included for analysis, after exclusion and inclusion criteria were applied. The findings show that SaaS, AI, and Telecom are transforming telehealth by improving the remote patient monitoring, the access to care, and the moving from the reactive to the proactive approach to health. SaaS enhances adaptable and affordable approaches, while AI infuses precise identification and reasoning. Telecom provides secure and steady communication and data transfer while facing issues regarding data security, legislation acts, and disparities in infrastructure. Overall, these research studies highlight the key possibilities of developing the application of telehealth through the integration process of these technologies.