The Evolution of Government Services: From Bureaucracy to AI

This paper explores the transformation of government services from traditional, paper-based, and inefficient systems toward streamlined, AI-driven, and citizen-centric solutions. It examines historical limitations, current breakthroughs in artificial intelligence (AI), and the promising future of hyper-personalized, accessible, and data-driven public services. The study also addresses ethical, logistical, and social challenges that governments face during the digital transition.