EVALUATING THE INFLUENCE OF DIGITAL TRANSFORMATION KEY DRIVERS IN SOUTH AFRICA'S PUBLIC SECTOR: A LITERATURE REVIEW

Abstract Digital Transformation has been used as a tool to improve public service delivery around the globe. As a result, there are key drivers, like technological advancements, policy and regulatory frameworks, leadership capabilities, human capital development initiatives, and external pressures that seem to play significant role in order for such a transformation to be successful. The purpose of this study is to investigate these key drivers in the South African public sector from 2018 to 2024. This is a qualitative study where data was collected using the systematic review approach from journal articles, conference articles, and textbooks published from 2018 until 2024. The empirical literature was retrieved from databases like Google Scholar, Scopus, Zenodo, EBSCO, Sabinet and Emerald to address the three objectives of the study. The funnel approach was also used to review the literature from global, regional (Africa) and local (South Africa) perspectives. The findings from the study revealed the essential strategic actions like addressing keeping up with technological advancements, policy and regulatory frameworks, leadership capabilities, human capital development initiatives as well as addressing external pressures.