TECHNICAL INTEROPERABILITY AND CHANGE MANAGEMENT BY INTEGRATING SERVICES OF LOCAL AND REGIONAL INTEREST

Purpose – In order to establish a public service, public authorities must establish clear organizational relationships. Methodology/approach - Change management is a critical process that ensures the accuracy of data and the continuity and reliability of services provided to other public authorities or institutions, citizens, or businesses, as the provision of a public service is the outcome of the collective effort of parties producing or using components of the service. Findings – In order to maintain the uninterrupted delivery of public services, it is imperative for authorities involved in providing these services to reach a consensus on change management procedures. Research limitations/implications – The subject organization is accountable for the road infrastructure that is controlled by the Sibiu County Council. If the service extends to a regional level and intersects with national level organizations, extending the study findings may necessitate a modified approach to the input data. Practical implications – Technical interoperability connects information systems technically. Interface standards, connectivity services, application integration, data integration, data presentation and sharing, etc. Technical interoperability is not distinctive to public administration institutions, but political, legal, administrative, and partially semantic aspects are. Thus, formalized specifications, such as Directive 98/34/EC standards or ICT industry fora and consortia specifications, should be used to assure technical compatibility. Originality/value – Organizational interoperability include the integration of systems, optimization of business processes, and the sharing of relevant data. Organizational interoperability seeks to fulfill the needs of the user community by providing readily available, easily recognizable, accessible, and user-focused services.