The Role of Competency Certification, Motivation and Work Environment in the Performance of the Indonesian Waqf Board, South Sumatra Province

The performance of nazhir plays an important role in optimizing waqf management, so supporting factors are needed that can improve their work quality. This study aims to analyze the role of competency certification, motivation and work environment on the performance of nazhir at the Indonesian Waqf Board in South Sumatra Province. This study uses a descriptive qualitative method to describe the phenomenon in depth and comprehensively. Data were collected through in-depth interviews, observation and documentation. Data analysis was carried out using NVivo 12 Pro software to identify relevant key themes. The results of the study indicate that competency certification provides a foundation of expertise and confidence for nazhir in carrying out their duties. Motivation, both intrinsic and extrinsic, can increase nazhir's work commitment and productivity. In addition, the work environment, both physical and non-physical, also contributes significantly to their performance. Overall, these three factors have a major role in improving nazhir performance in South Sumatra Province. This study concludes that to improve nazhir performance, it is necessary to strengthen the competency certification program, provide ongoing motivation, and manage an optimal work environment. The recommendations of this study are expected to contribute to more effective and professional waqf management.