Analysis of the Implementation of Zi Care Indonesia's Hospital Information System (HIS) using the Technology Readiness Index Method at Emanuel Hospital

Objective: This research aims to assess the readiness of staff and doctors at Emanuel Hospital for the implementation of the Zi.Care hospital information system (HIS) using the Technology Readiness Index (TRI) method. Design/Methods/Approach: The study involved 441 staff and doctors from Emanuel Hospital. Data collection utilized a questionnaire covering demographics, psychographics, and aspects of HIS implementation readiness. The TRI method was applied for quantitative analysis to categorize readiness levels in terms of optimism, innovativeness, discomfort, and insecurity. Findings: Initial findings indicate varying levels of readiness among staff and doctors regarding the Zi.Care HIS implementation. Optimism and innovativeness were generally high, while discomfort and insecurity were more nuanced. Respondents foresee benefits such as improved information accessibility, increased productivity, enhanced efficiency, reduced paper costs, minimized errors, improved patient safety, and higher patient satisfaction. Originality/Value: This study contributes to existing literature by applying the TRI method specifically to assess readiness for implementing HIS in a healthcare setting in Indonesia. It adds insights into the psychological and organizational factors affecting readiness, thus enhancing understanding in healthcare IT adoption. Practical/Policy implication: Managers should address discomfort and insecurity to ensure smooth HIS implementation, leveraging training and support programs to boost staff confidence and reduce resistance. Aligning technology adoption with regulatory mandates is crucial for enhancing healthcare delivery and patient outcomes.