The effect of information technology capabilities on the relationship between individual, group and organizational factors with knowledge retention

The purpose of the study is the effect of information technology capabilities on the relationship between individual, group and organizational factors with knowledge retention in Khuzestan Steel Company. The study was practical in terms of purpose and descriptive-survey in terms of data collection. The research population was 15,000 employees of Khuzestan Steel Company, of which 555 were selected using simple random sampling. The data were collected using a questionnaire based on previous studies in the five-point Likert scale using the field distribution method. The face validity of the tool and its reliability were confirmed using Cronbach's alpha (α=0.737). the data were analyzed by SEM in Amus software. Based on the results of the bootstrapping analysis, the full effect of individual factors on knowledge retention and maintenance (β=0.331) and the indirect effect with the mediating role of information technology capabilities (β=0.156); The full effect of group factors on the retention and maintenance of knowledge (β=0.342) and the indirect effect with the mediating role of information technology capabilities (β=0.080); and the full effect of organizational factors on knowledge retention and maintenance (β=0.631) and the indirect effect with the mediating role of information technology capabilities (β=0.118) are significant at the level (P<0.05). The result is that controlling individual, group and organizational factors by using information technology can help the company in maintaining and retention organizational knowledge as a valuable asset and while reducing the company's dependence on external knowledge; it is an opportunity to create value from knowledge assets from inside the company.