SATISFACTION TOWARDS DELIVERY SERVICE AND ASSOCIATED FACTORS AMONG MOTHERS WHO GAVE BIRTH AT MKCSH, MATTU, ILUBABOR, SOUTHWEST ETHIOPIA, 2023

Background: Maternal satisfaction with delivery service is a means of secondary prevention of maternal mortality, since satisfied women may be more likely to adhere to health providers’ recommendations. The objective of the present investigation was to determine the maternal satisfaction towards delivery services at MKSH Hospital, Objective: To assess Satisfaction towards delivery service and associated factors among mothers who gave birth at MKCSH, Mattu, Ilu Aba Bor, Southwestern Ethiopia Methods: An institution-based cross-sectional study was conducted among 248 randomly selected mothers who give birth in MKCSH, from June, 2023 to July, 2023. A systematic random sampling technique was implemented. Data was collected using intervieweradministered questionnaires. The collected data were entered into Epi-Data version 4.6 and exported to SPSS version 25 for analysis. Descriptive statistics like frequency and percentage was used to describe the population, and multivariable logistic regression was used to assess the association between the independent variables and the dependent variable. The odds ratio with a 95% confidence interval and a p-value less than 0.05 was used to declare statistical significance. Results: The overall satisfaction of mothers who gave birth were 67.7% and this is found in between 62.5% to 74.1% (at 95% CI) confidence interval. participants who have duration of labor less than 12 hours were 3.84 times (AOR = 3.84, 95% CI: (1.88, 7.86)), maintained their privacy were 8.41 times (AOR = 8.41, 95% CI: (4.05, 17.45)), mothers which gets periodic update were 4.35 times (AOR = 4.35, 95% CI: (2.10, 8.99)), And respondents who asked for consent were 3.58 times (AOR= 3.58, 95% CI: (1.74, 7.35)) more likely satisfied on delivery services than their counterparts. Conclusion: In this study about two third of mothers were satisfied with delivery service. Maternal satisfaction was significantly associated with duration of labor, maintained privacy, asked for consent and periodic update. Recommendation: maintaining privacy, periodic update and asking for consent were recommended for concerned bodies.