Design and implementation strategies for e-participation in South Africa

This policy brief is based on a review of design and implementation strategies adopted by the ePPMOSA team during action-research activities conducted as part of their collaboration with municipalities to pilot e-participation technologies. This follows an initial investigation of how municipalities use digital technology to enable citizen participation in planning and policy-making processes. The research team was cognisant of the varying social, technical, and economic factors influencing the implementation and use of e-participation tools in the participating municipalities, and this shaped the approach adopted for each of these municipalities.