How Green-Certified Hotels Impact Employee Performance and Well-being: A Comparative Study

The US lodging industry is not only big in scale but also in resource usage, prompting hotels to seek ways to save energy and promote sustainability. More and more hotels are setting sustainable goals and pursuing green certification. Although there is research on green-certified buildings’ impact on hotel users, there is limited research on hotel employees. Therefore, this study examines how green-certified hotels’ impact on employees regarding job satisfaction, productivity, health, mental well-being, and safety differs from non-green-certified hotels. Through survey questionnaires, data was collected from a variety of employees. The results show that green-certified hotels received higher ratings in job satisfaction, productivity, customer service, health, and mental well-being. However, they received lower ratings in perceived safety, suggesting this area needs attention. Although this study could be enhanced with larger sample sizes and better data collection methods, this research effectively shows the impact of green-certified hotels on employees.