Improving Quality in Service Processes through the Strategic Implementation of the SERVQUAL Neutrosophic Statistical Model

This is a relative service quality assessment with a process optimization quality of life approach comparison as quality is a competitive advantage in service based organizational efforts. This is a relative service quality assessment with a process optimization quality of life approach comparison new due to implementation. The problem is that quality is a competitive advantage for organizations in modern society with a focus on service based organizational efforts. When human populations experience service, there are always adaptive, and many times, need based expectations for successful service delivery; therefore, new implementation processes take developmental consideration. However, prior research does not examine the solution to the problem with an emphasis on uncertainty during human perception when determining service quality assessments. The assessed quality of service is SERVQUAL; the take away assessment fails to measure up the level of analysis required for complicated systems. The solution is SERVQUAL statistical-neutrosophic approach. This is relative to SERVQUAL and statistical-neutrosophics which considers uncertainty and variation relative to responses. The results discussed in this assessment indicate that this new calculation reveals gaps between expectation and perception as relative to real differences where average assessments fail. The assessment provides various assessments for theoretical contribution and practical application. This will expand the body of research relative to service assessments, suggesting a quality of life approach for process optimization relative to any number of new implementations.