A Study of Consumer Perception and Satisfaction Towards Online Grocery Stores

This study examines consumer perception and satisfaction with online grocery shopping platforms. Key factors such asconvenience, product quality, pricing, and delivery services are analyzed through a survey- based approach. Results indicatethat while consumers value the time-saving nature of online shopping, concerns regarding product freshness and deliveryreliability impact satisfaction. The findings offer valuable insights for online grocery retailers to enhance service quality andcustomer retention.

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2025-05-08
DOI
https://doi.org/10.5281/zenodo.15361910
Primary Topic
Consumer Retail Behavior Studies
Type
article
Field-Weighted Citation Impact
0.00
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article

A Study of Consumer Perception and Satisfaction Towards Online Grocery Stores

Zenodo (CERN European Organization for Nuclear Research)
Consumer Retail Behavior Studies
article

A Study of Consumer Perception and Satisfaction Towards Online Grocery Stores

article en

Abstract

This study examines consumer perception and satisfaction with online grocery shopping platforms. Key factors such asconvenience, product quality, pricing, and delivery services are analyzed through a survey- based approach. Results indicatethat while consumers value the time-saving nature of online shopping, concerns regarding product freshness and deliveryreliability impact satisfaction. The findings offer valuable insights for online grocery retailers to enhance service quality andcustomer retention.

Zenodo (CERN European Organization for Nuclear Research)
Industry, innovation and infrastructure
Openalex Percentile: Top 44%
Consumer Retail Behavior Studies
DOIOpen Access PDFOpenAlex
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A Study of Consumer Perception and Satisfaction Towards Online Grocery Stores · Zenodo (CERN European Organization for Nuclear Research) (2025) | TGRS Research Map | TGRS