The Mediating Role of Indifferent Work Behaviors in the Effect of Job-Related Emotional Exhaustion on Turnover Intention

This study investigated whether job indifference behaviors play a mediating role in the effect of emotional exhaustion on turnover intention. In order to test the model created for the purpose of the research, the data collected from 394 participants consisting of employees of textile enterprises in Kahramanmaraş province were evaluated. The data were evaluated by frequency, correlation, regression, t and Anova analyses with IBM SPSS 25.0 statistical program. According to the findings, it was determined that there was a positive correlation between turnover intention and job apathy (r:,725; p<0.01), between turnover intention and job-related emotional exhaustion (r:,876; p<0.01) and between job apathy and job-related emotional exhaustion (r:,764; p<0.01). In addition, it has been concluded that work-related emotional exhaustion may increase the level of β: 0.876 on turnover intention and β: 0.764 on work indifference behaviors, and β: 0.725 on the effect of work indifference behaviors on turnover intention. In addition, the findings indicate that job indifference behaviors may play a mediating role in the effect of job-related emotional exhaustion on turnover intention. Keywords: Job-related emotional exhaustion, turnover intention, indifferent work behaviors