Leveraging Emotional Intelligence Competencies In Managing Interpersonal Conflicts: Evidence From Higher Learning Institutions.

When a workforce lacks the competencies in emotional intelligence, there will certainly be a hostile environmentwithin the company. Investigating the connection between emotional intelligence skills and how higher educationinstitutions handle interpersonal conflict is the goal of this study. To perform the study, a descriptive survey method wasemployed. Using the Yamane formula, a sample size of 400 was selected from the population's 13,570 workforces. Datawas collected using a well-structured questionnaire that was created utilising the five-point Likert scale technique.Regression analysis, or Ordinary Least Squares, was used to display and evaluate the data that was gathered using theStatistical Package for Social Sciences (SPSS) version 23. Employee collaboration was strongly and significantly correlatedwith social awareness, while employee avoidance was positively and significantly correlated with self-awareness,according to the data analysis results. This leads to the conclusion that interpersonal conflict management in higher learninginstitutions is positively and significantly impacted by emotional intelligence attributes. Given the results, it is advised thatemployees at these higher learning institutions improve their emotional intelligence skills, such as social awareness andself-awareness, since these skills are positively and significantly correlated with cooperation and the avoidance ofinterpersonal conflict.