Effectiveness of Emotional Intelligence in Managing Stakeholders' Emotions in Times of Organisational Crises

Background: Effective stakeholder emotion management during crises is crucial for organizational resilience and reputation. Emotional intelligence (EI) plays a vital role in this context, enabling leaders to create a positive atmosphere, foster trust, and mitigate negative impacts. Objective: This study examined the effectiveness of emotional intelligence in managing stakeholder emotions during crises. Method: A comprehensive library research approach was employed, reviewing existing literature and secondary data sources on emotional intelligence, crisis management, and stakeholder emotions. Results: The findings reveal that emotional intelligence is essential for effective stakeholder emotion management during crises, facilitating trust, cooperation, and positive outcomes. Conclusion: Emotional intelligence is crucial for leaders to manage stakeholder emotions during crises, enabling them to create a positive atmosphere, foster trust, and mitigate negative impacts. Unique Contribution: The study provides new insights into the importance of emotional intelligence in crisis management, highlighting its significance in leadership development and crisis management strategies. Key Recommendations: It is recommended that leaders should develop emotional intelligence skills to effectively manage stakeholder emotions during crises and that organizations should incorporate emotional intelligence training into leadership development programmes.