Reimagining Digital Governance in India: The Role of AI-driven Chatbots in Enhancing Citizen Interaction Through Government Social Networks

In recent years, the integration of artificial intelligence (AI) into public administration has openednew avenues for inclusive and efficient governance, with chatbots playing a key role in improvinggovernment-citizen communication This study uses a qualitative methodology grounded in secondarydata, to explore chatbot use in India’s public sector platforms, highlighting benefits like real-time serviceaccess and automation, while addressing challenges – such as data privacy and linguistic diversity. Itoffers insights to enhance AI-based citizen engagement and supports strategies for more responsivegovernance.