The Application of Artificial Intelligence in Indian Governance and Public Services

Abstract The Indian government is relentlessly working towards building a robust growth ecosystem to ensure the healthy development of AI in India and its applications in various components of governance and social development. The objective of this study is to evaluate the efficacy of AI applications, benefits, and challenges in the governance and public service field in India. Through the analysis of current trends, we examine how AI technologies such as ChatGPT, Machine Learning, Google Bard, etc are transforming key functions of decision-making and implementing bodies. However, it also addresses whatever initiatives are taken by the government to improve efficiency and maintain transparency between the governing body and citizens. Moreover, what are the critical challenges such as ethical concerns, technological barriers, and resistance to change faced by the administration and people? In this paper, the researcher used a descriptive research design and mixed methodology. This paper aims to inform policymakers and researchers about the current state and future prospects of AI in Governance and Public services in India.