EVALUATING PATIENT SAFETY CULTURE AT VIETNAM NATIONAL CHILDREN'S HOSPITAL: INSIGHTS AND CHALLENGES

SUMMARY Objective: The study evaluated healthcare personnel's perceptions of the patient safety culture (PSC). Method: A cross-sectional analysis was performed on primary healthcare workers at the Vietnam National Children’s Hospital, utilizing the Hospital Survey on Patient Safety Culture (HSOPSC) questionnaire. Data were collected from August 2022 to April 2023. Results: The overall score for patient safety culture was relatively moderate, at 60.4%. Nine of the twelve assessed domains of patient safety culture were deemed positive. However, areas requiring improvement were identified in "Nonpunitive response to errors" (50.7%), "Frequency of events reported" (41.2%), and "Organizational learning" (67.8%). Conclusion: It was suggested that patient safety training be strengthened across all staff members, especially clinical personnel. Additionally, fostering an environment of open communication and encouraging the reporting of medical errors were recommended to enhance healthcare service quality. Keywords: Patient safety culture, Vietnam National Children’s Hospital.