Human capital development practices and performance of business organizations in imo state

The study examined human capital development practices and performance of business organizations in Imo State. It specifically focused on the influence of developmental human capital development and collaborative human capital development practices on market share and customers’ satisfaction of business organizations. The study employed a descriptive survey research design. The population of the study was 96 (ninety-six) registered business organizations in Imo State. The entire population of the study was used due to its manageable size. Data was collected with a structured questionnaire designed by the researchers. The questionnaire was validated by two professionals in the field of measurement and evaluation of the principal researcher’s institution, and the reliability of the instrument was determined with test re-test which yielded a coefficient of 0.87. Data was collected through physical contact with the respondents. Data collected was analyzed with mean and standard deviation. Analysis of the data collected revealed that both developmental and collaborative human capital development practices have positive influence on both market share and customers’ satisfaction of business organizations. Thus, it was recommended that: management of organizations should prioritize the use of developmental human capital development approaches like training and development, performance appraisal, and performance counseling to prepare their employees for higher performance; and management of organization should encourage the use of collaborative human capital development practices like goal setting, role-clarification, and interpersonal relations to increase the productivity of their employees.