Redefining Stakeholder Management: The Influence of ESG-Dashboards in Nigeria's Cement Manufacturing Industry

This study evaluates the impact of Environmental, Social, and Governance (ESG) dashboards on stakeholder management within Nigeria’s manufacturing industry, specifically focusing on listed cement manufacturing companies in Nigeria (Dangote Cement Plc, Lafarge Africa Plc, and BUA Cement Plc). The research examined four key dimensions of stakeholder management: engagement, transparency, trust, and responsiveness. Using a descriptive survey design, data were collected from 270 management staff through structured questionnaires and analyzed with descriptive statistics and multiple linear regression techniques. The findings revealed strong positive effect of ESG dashboard usage and all four dimensions of stakeholder management. Specifically, ESG dashboards explain 67% of the variance in stakeholder engagement (R² = 0.67), 61% in transparency (R² = 0.61), 64% in trust (R² = 0.64), and 63% in responsiveness to stakeholder concerns (R² = 0.63). The regression coefficients indicate that increases in ESG-dashboard usage significantly enhance stakeholder engagement (β = 0.58), transparency (β = 0.53), trust (β = 0.55), and responsiveness (β = 0.54), all with p-values = 0.000. The study concludes that implementing ESG dashboards is crucial for cement manufacturers in Nigeria to strengthen stakeholder relationships and achieve sustainability goals. Recommendations include enhancing ESG dashboard capabilities, prioritizing clear sustainability reporting, and establishing regular communication channels. This research contributes to the understanding of technological tools in corporate sustainability and stakeholder management, offering a framework for future studies across different industries.