THE ROLE OF EDUCATION AND HUMAN RESOURCE MANAGEMENT IN SUPPORTING DIGITAL GOVERNMENT

Abstract Digital transformation is a top priority for governments in various countries, including Indonesia, to improve the efficiency and quality of public services. However, the success of implementing digital government is not only determined by technology, but also by the readiness of human resources (HR) and a supporting education system. This research aims to explore the role of education and human resource management (HRM) in supporting digital transformation in the public sector, as well as identifying key factors in education and HRM that can improve HR digital readiness. Using a systematic literature review method from relevant journals and reports, this research finds that technology-responsive education and digital competency-based HRM are very important for the success of digital transformation. Educational curricula that include digital skills, as well as HRM practices involving continuous training and technology-based performance assessments, contribute significantly to HR readiness in the public sector. However, challenges still exist, especially in terms of the lack of synergy between educational institutions and the government in developing appropriate programs. This research concludes that integration between education and HRM is needed to support the effective implementation of digital government, with recommendations for increasing collaboration between educational institutions and government agencies to create relevant training programs.