Enhancing EV user experience in eCharge4Drivers project: the case of the metropolitan city of Bari

The Electric Vehicles (EVs) are progressively diffusing around the world aiming at substituting the internal combustion engine (ICE) vehicles in the next years. To make it reliable and close the market of ICE vehicles by 2035 according to the 2050 decarbonization objectives, in Europe, several initiatives and research and innovation programme are ongoing. In the context of the H2020 EU eCharge4Drivers project1, in a usercentric perspective, this paper presents enhanced services to improve the charging and traveling experience of EV end users. The case study of the Metropolitan City of Bari (Italy) is considered in which the pilot demonstrations are based on the use of enhanced and interoperable services such as booking, route planning and new incentives schemes. The preliminary results of the pilot tests are described as well as the a-priori user’s perception of the proposed solutions using the Kano model analysis.