THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND COMPETENCE ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS AN INTERVENING VARIABLE AT THE CLASS I IMMIGRATION OFFICE TPI JEMBER

This research aims to determine the effect of transformational leadership and competence on employee performance through organizational citizenship behavior as an intervening variable at the Class I TPI Jember Immigration Office. This study uses the Explanatory Research type of research. The population in this study were all employees of the Class I TPI Jember Immigration Office totaling 54 employees with civil servant status. In taking the sample, the Saturated Sample method/Census Method was applied, namely a technique in determining the sample with all members of the population selected as samples (Sugiyono, 2018:45). The data analysis method uses Structural Equation Modeling (SEM) with the SmartPLS application. The results of the study indicate that 1) Self-Efficacy influences Organizational Citizenship Behavior (OCB) of Class I TPI Jember Immigration Office Employees, 2) Competence influences Organizational Citizenship Behavior (OCB) of Class I TPI Jember Immigration Office Employees, 3) Self-Efficacy influences Performance of Class I TPI Jember Immigration Office Employees, 4) Competence influences Performance of Class I TPI Jember Immigration Office Employees, 5) Organizational Citizenship Behavior (OCB) influences Performance of Class I TPI Jember Immigration Office Employees, 6) Organizational Citizenship Behavior (OCB) mediates the influence of Self-Efficacy on Performance of Class I TPI Jember Immigration Office Employees, 7) Organizational Citizenship Behavior (OCB) mediates the influence of Competence on Performance of Class I TPI Jember Immigration Office Employees.