VALUE-CHAIN ORIENTED IDENTIFICATION OF INDICATORS TO ESTABLISH A COMPREHENSIVE PROCESS IMPROVEMENT FRAMEWORK

• The process development and optimization potential needs to be driven by the individial coporate value chain. • The identification of this specific value chain and the related indicators is essential to limit the scope of any analysis and optimization to the core business • The process framework consisting of clearly defined value chain, the related processes and the corresponding indicators is a pre-requisite for a meaningful and efficient process analysis and continuous process optimization