THE ROLE OF DIGITAL TECHNOLOGIES IN ENHANCING EFFICIENCY IN PUBLIC INSTITUTIONS

This paper explores how digital technologies are reshaping the functioning of public institutions around the world. It discusses the shift from paper-based bureaucracies to digitally-enabled governance systems that emphasize efficiency, transparency, and data-driven decision-making. The study outlines key technologies such as big data analytics, cloud computing, the Internet of Things (IoT), artificial intelligence (AI), and mobile platforms, which are being integrated into the operations of government agencies. Drawing on international best practices and strategic initiatives, this thesis highlights the importance of digital transformation for improving public services and fostering citizen trust.