THE EFFECT OF COORDINATION AND LEADERSHIP CAPABILITIES ON CORPORATE HOTEL FACILITIES' PERFORMANCE IN KENYA

Coordination and leadership play a critical role in performance management and set the space for performance by providing feedback coaching, guidance and fostering a teamwork culture of excellence. The role of coordination capabilities in enhancing the performance of business organizations is well documented in strategic management literature. This study explores the influence of coordination and leadership capabilities and how their deployment affects hotel facilities’ performance in Kenya. The study employed a cross-sectional research design in which one hundred and fifty (150) managers of different hospitality facilities in Kenya were surveyed using a questionnaire, and the data were statistically analyzed. The relationship between coordination, leadership capabilities deployment, and hotel performance has had few empirical studies done. The gap in knowledge has been exacerbated by multiple definitions, ambiguity of constructs, contradicting views and little grounding of the theory in empirical observation. The two contracts are dynamic capabilities and affect the host of other aspects that affect performance effectiveness. The research focused on investigating whether coordination and leadership capabilities intrinsic presence in organizations translates to organizational performance in hotels and how coordination and leadership deployment influence performance. The study borrowed from the dynamic-capabilities theory that is grounded in the resource-based view (RBV), which assumes that firms require certain capabilities to be successful and responsive to the (dynamic) changes in their environment by creating, integrating, and modifying their resource base (Teece, 2007; Beske, 2012; Helfat et al., 2007).Like for example, a technological disruption, or post Covid19 hospitality facilities have had to adapt their portfolio of resources. The objective is to assess the effect of deployment of coordinated leadership on hotel performance. The expected result will indicate the influence of coordination and leadership capability deployment and how they impact performance by building valuable insight in assisting hospitality facilities’ organizational effectiveness