Municipal Governance and Services Project (MGSP) and City Governance Project (CGP) Management System of Urban Local Government in Bangladesh: A Study on Cumilla City Corporation

Bangladesh is considered a role model of development utilizing its indigenous knowledge, coping strategy and effective management system viewed by international communities and experts. Already Bangladesh has got recognition as middle-income country. Government always tries to ensure better services to the marginalized and disadvantage people in rural and urban area. In this respect, government made various plans such as five-year plan, NRDP-2001 etc. without it, government requested some international donor agencies to allocate money in rural and urban level. World Bank and Japan International Cooperation Agency (JICA) are the topmost development agents in urban area of Bangladesh. Huge amounts of people demanded projects are executed by the financial, technical and logistic support of World Bank and JICA. Representatives of WB and JICA strongly handle their granted projects. Because of, most of the portions our population are living in urban area. Main objectives of this study are, to find out the project formulation, implementation, monitoring and evaluation procedure of World Bank and JICA. Main research question was, how World Bank and JICA are formulating, implementing and evaluating their projects? This study was conducted in comilla City Corporation. 30 respondents were interviewed who are directly and indirectly related with the project life cycle. The survey collected quantitative and qualitative data on the indicators of the dependent and independent variables. People demanded project get the top priority. Sometimes money is not released on time. From that study it is also found that local politicians and elite people hamper the activities. They assay to gain their own interest. Monitoring and evaluation are completed lucidly. Project success in terms of local people’s satisfaction depends on some additional variables. Two identified in the study is service value provided by the project and participation in the project. Hence the study found that success in project management in terms of time, cost, scope, and patron-client relationship cannot ensure satisfaction of the users.