Quality Management in the Restaurant Business: International Experience

The category of quality management in the restaurant business involves the implementation of managerial influence on the satisfaction of consumer needs with an emphasis on the quality of services. To meet the demands of customers, restaurant business owners implement the concept of "customer experience", focusing on several competitive advantages: services, organic products, design, entertainment, and aesthetics. Businesses in the hospitality industry use focus and concentration strategies to ensure their dynamic growth by setting low or medium product prices. A common practice is to indirectly provide an "unforgettable experience" for customers through the provision of recommendations by staff (routes, places of interest, events). As travelers become increasingly demanding and aware of the quality of service, food, local traditions offered in the hospitality market, it is important to ensure the optimal combination of price and key services.