Assessment of Reference and Information Service Delivery for User Satisfaction in Colleges of Education Libraries in Benue State, Nigeria

The focus of this study was to assess the reference and information service delivery for user satisfaction in the two State-owned Colleges of Education libraries in Benue State, Nigeria. The study had three objectives and three research questions. Two research hypotheses were formulated and tested at 0.05 level of significance. The study employed a descriptive survey research design and questionnaire was used for data collection. A total of 13 library staff and 2120 registered library users from the two State-owned Colleges of Education libraries were sampled out from a population of 2133 for the study. Data were collected and analyzed using frequency count, percentages means and standard deviation. The finding showed that reference and information services were delivered to a large extent while most library reference and information services delivery ratings also had mean scores above the benchmark of 3.50. It was recommended that all Colleges of Education in Benue State, Nigeria should deliver adequate terms of user education, current awareness service, selective dissemination of information, indexing and abstracting service in order to make users to have satisfaction from the services delivered to them.