Total Quality Management Practices and Construction Contractor Performance in Abuja, Nigeria

This study assesses the impact of Total Quality Management (TQM) practices on the performance of Nigerian construction contractors in Abuja, Nigeria. By analysing data from 275 firms, the research identifies eight key TQM practices and their influence on various performance indicators. The findings revealed that practices such as top management commitment, training, process management, and continuous improvement significantly enhance organisational performance. The study offers practical guidance for construction organisations. It emphasises the importance of tailoring TQM practices to specific performance objectives, recognising that a one-size-fits-all approach may not be effective. Additionally, the research highlights the crucial role of top management in driving TQM adoption and fostering a culture of continuous improvement. While the study provides valuable insights, it is important to note its limitations. The focus on Abuja-based contractors may limit the generalisability of the findings to other regions or industries. Furthermore, the research does not delve into specific challenges that organisations may face during TQM implementation. Future studies could explore these areas in more detail. Thus, this research contributes to the field by bridging the gap between TQM practices and organisational performance in the construction industry. It offers a nuanced understanding of which practices are most influential and how they can be aligned with performance objectives. By providing a clear roadmap for enhancing performance and competitiveness, this study offers valuable guidance to construction organisations.