Patient's Satisfaction with Primary Healthcare Services and Its Link to Socio-Economic Conditions in Madurai District

This study explores the socio-demographic characteristics, healthcare access, and patient satisfaction in Madurai district. Using a combination of GIS mapping, Z-score statistical analysis, and primary and secondary data, the research investigates the spatial distribution and accessibility of primary healthcare centers (PHCs) across urban and rural regions. Stratified random sampling was employed to collect 260 questionnaire responses, which were analyzed to assess socio-economic diversity, satisfaction with medical services, and transportation metrics. The results highlight disparities in healthcare access, with dominant groups including males, middle-aged individuals, and farmers. High patient satisfaction levels and moderate accessibility were observed, with most respondents travelling less than 30 minutes to health facilities. However, underrepresentation of college-educated individuals, high-income earners, and minority communities underscores areas requiring policy attention. The study offers critical insights into healthcare dynamics and emphasizes the need for targeted interventions to improve equity and accessibility in health services.