DETERMINANTS OF BPJS PATIENT SERVICE EFFECTIVENESS: STUDY IN THE SPECIAL REGION OF YOGYAKARTA AND CILACAP CITY, INDONESIA

This research aims to analyze the influence of operational audits, internal controls, business ethics of hospitalinstitutions, and performance compensation on the effectiveness of BPJS patient services in hospitals, empiricalstudies in regional hospitals, and private hospitals in the Cilacap area, Central Java, and DIY. This research isquantitative and uses primary data. The research sample consisted of 31 respondents who were selected using apurposive sampling method, with the criteria being that hospitals owned by regional government and private, hadbeen operating for more than three years, collaborated with BPJS, and had an SPI unit that had been active for atleast one year. The subjects in this research were employees of regional hospitals and private hospitals in theCilacap area, Central Java, and DIY. Data was obtained using a questionnaire. Data tested using analysis MultipleLinear Regression.The research results show that hospital institutions' operational audits, internal controls, and business ethics donot affect the effectiveness of BPJS patient services at hospitals. Meanwhile, the performance compensationvariable significantly positively affects the effectiveness of BPJS patient services at hospitals. Further findingsshow no difference in the effectiveness of BPJS patient services between regional and private hospitals.