PATIENT SATISFACTION WITH ANTI RETROVIRAL THERAPY SERVICES AND ASSOCIATED FACTORS AMONG ON CHRONIC CARE AT MATTU KARL REFERRAL HOSPITAL SOUTH WEST ETHIOPIA 2021

Background: Patient satisfaction is the most important attribute of any health service providing system. However, health service qualities or patient satisfaction in developing countries are low. Patient satisfaction is the way to measure patients need during service provision. Objective: To assess patient’s satisfaction among on ART services in Mattu Karl referral hospital, South Ethiopia July 15 – August 10/2021. Method: A cross sectional study design was implemented on 345 patients in Mattu Karl referral hospital, South west Ethiopia from July 15 – August 10/2021using a structured questionnaire. The respondents were selected by using systematic random sampling technique. The data was entered to Epidata version 3.1 then exported to SPSS version 20.0. Results: The overall patient satisfactions of among patients on ART were 65.4%, duration on ART [AOR=2.28, 95% CI :( 1.16, 4.46)]and duration of adviceon ARV therapy in this clinic were [AOR= 0.109, 95% CI: (0.045, 0.265]. Conclusion: The study showed that the patient’s satisfactions were rated low when compared to other studies in the same context. Duration on ART long waiting time at card room and duration of advice by health care provider in the clinic were major factors affecting patients’ satisfaction.