Challenges of Managing Overtourism: A Case Study

Angkor Wat, located outside of Siem Reap, Cambodia, is the largest archeological UNESCO site in the world. It was named in the Top 25 World Destinations in 2015 and 2016 by Trip Advisor (Trip Advisor, 2015/2016), but that recognition was received as a mixed blessing among the stakeholders including residents living on the Angkor archeological site, an area of 400 square kilometers. Angkor is the home to over 300 villages of local residents living and farming on a day-to-day basis. The numbers of locals living within the borders of Angkor continues to increase. In many cases, the families of local residents have lived there for centuries. In this case study Angkor temples, we will examine the way that stakeholders can learn and be involved in the use of various quality improvement tools (flow charts, checklist, Fishbone diagram, etc) to improve the visitor experience while also reducing the negative impacts of overtourism post COVID. Word count 153