Mishandled Passenger Baggage on Long-Haul Flights at NAIA Terminal 3

Abstract: The efficient handling of passenger baggage is essential in ensuring operational effectiveness and passenger satisfaction in airports. At Ninoy Aquino International Airport (NAIA) Terminal 3—which caters to over 9 million passengers and 40+ international airlines—baggage mishandling remains a persistent operational issue. This study used a quantitative-descriptive design involving 120 participants to determine the most common causes of baggage mishandling and their connection to demographics. Results showed four major causes: mishandling by airport staff (Mean = 3.48), communication breakdowns (Mean = 3.33), technical issues (Mean = 3.15), and passenger errors (Mean = 3.05). Statistical analysis revealed significant differences based on age (p = 0.022) and purpose of travel (p = 0.041). Recommendations include implementation of RFID tracking, refresher training for handlers, enhanced passenger awareness campaigns, and deployment of AI-based detection tools. Keywords: passenger baggage, Ninoy Aquino International Airport (NAIA) Terminal 3 RFID tracking, refresher training for handlers. Title: Mishandled Passenger Baggage on Long-Haul Flights at NAIA Terminal 3 Author: Joecris Ballesterol Chua International Journal of Novel Research in Humanity and Social Sciences ISSN 2394-9694 Vol. 12, Issue 3, May 2025 - June 2025 Page No: 36-37 Novelty Journals Website: www.noveltyjournals.com Published Date: 30-June-2025 DOI: https://doi.org/10.5281/zenodo.15772519 Paper Download link (Source) https://www.noveltyjournals.com/upload/paper/Mishandled%20Passenger%20Baggage-30062025-1.pdf