Improving Employee Performance through the Application of Total Quality Management, Self-Efficacy and Commitment to the Organization as Mediating Variables in Small and Medium Enterprises in Bogor City, Indonesia

Small and medium enterprises are business activities that are able to create jobs, provide broad economic services to the community, can play a role in the process of income distribution and encourage economic growth. This study aims to find efforts to improve employee performance through total quality management, self-efficacy and commitment to the organization. The research subjects were 175 employees of small and medium enterprises in Bogor City who were sampled. This research is descriptive and verification. The instrument testing method uses validity test, reliability test, normality, linearity and homogeneity. The results found that there is a positive direct and indirect effect of total quality management, self-efficacy on employee performance through commitment to the organization. The variable that has a large influence in improving employee performance is total quality management. The research implication of this finding is to improve employee performance through strengthening total quality management, self-efficacy and commitment to the organization in order to achieve the goals of small and medium enterprises.