ROLE OF HOUSEKEEPING CLEANING EQUIPMENT AND AGENT IN THE WORLD OF HOSPITALITY INDUSTRY

Abstract Nothing attracts customers more than a spick and span hospitality environment. No standard of service, courteousness or glamour can equal the happiness a customer has upon entering a spotless, clean, and conveniently arranged room and amenities. Management and guests both agree that maintaining a clean and tidy room environment is a pre-requisite to command a fair compensation and get repeat business, hence, creating a loyal customer base and increased profits. The Housekeeping Department of the Hotel Industry stands for one motto– ‘Creating a home away from home’. The Housekeeping Department takes immense pride in maintaining the utmost standards of cleanliness and quality. The target of all accommodation establishment is to offer their clients with hygienic, pleasant, serene, and welcoming surroundings that offer complete value for client’s money. Housekeeping department in hotel plays a vital role in providing guests a delightful experience by ensuing innovative trends & practices. These trends & practices helps in creating a niche for hotels in this competitive market of hospitality. The main goal of housekeeping and management business is to meet customer needs while achieving profile targets. The customer satisfaction is the very important factor for the housekeeping and management business. The major indoor, residential, and commercial housekeeping service sustain cost effectiveness, save time, improve service quality, and improve efficiency of department. The target of all accommodation establishment is to offer their clients with hygienic, pleasant, serene, and welcoming surroundings that offer complete value for client’s money. The sale of the rooms and services constitute a minimum of 50% of all sales, making it a major constituent of the hotel’s margin of profits. Now, the effort and hard work that the housekeeping department makes in giving their clients a desirable experience often has a direct bearing on the guest’s stay in the hotel. Hotel rooms and suites are the heart of a hotel. And the housekeeping department not only prepares tidy and comfortable guestrooms on a regular basis for arriving clients, but also cleans and maintains a certain quality of rooms in a hotel so that the surroundings look as fresh as new and attract customers to stay longer or choose the services again in future. Thus, Housekeeping is an ancillary department that is committed to devoting its services in a huge way towards the overall reputation and success of the hotel industry.