The Impact of Organizational Support and Work-Life Balance on Remote Employee Satisfaction in the IT Sector

The Indian IT industry, a $245 billion economy, embraced work-from-home aggressively afterCOVID-19, with more than 70% of professionals employed remotely/hybrid (NASSCOM,2022). Yet, 58% of remote workers feel highly satisfied, as opposed to 68% on-premise, withburnout and weakened work-life distinctions being key concerns. This study investigates theway organizational support (e.g., mental wellness initiatives, allowances) and work-lifebalance intervene between remote work's effect on staff satisfaction.Theory-led by the Job Demands-Resources (JD-R) and Social Exchange Theory, the study usesa cross-sectional design based on survey responses from 140 IT professionals. Statisticalmethods such as regression and mediation analysis (using SPSS/R) provide quantitativemeasures for relationships between work intensity from a distance, organizational support,work-life balance, and satisfaction.Outcomes validate organizational support (indirect effect: 0.10) and work-life balance (indirecteffect: 0.12) as strong satisfiers. The recommendations are flexible schedules, mental healthservices, and boundary policies. Future research should employ longitudinal designs todetermine long-term effects and generalize across various industries.