ENHANCING AFFECTIVE COMMITMENT IN SPEAKING THROUGH PUBLIC SERVICE MOTIVATION

Abstract This research examines the dynamics of the behaviour of State Civil Apparatus (ASN) employees in the Immigration Office of East Java within the context of organizational change. Using a quantitative approach and SEM-AMOS analysis, the total sample in this study consisted of 196 respondents selected through proportional random sampling. Therefore, interesting findings were that Public Service Motivation could affect Affective Commitment to Change only through full mediation of Voice Behaviour, while Relational Crafting can affect it directly and through partial mediation. Surprisingly, Superficial Harmony weakens the effect of both on Voice Behaviour. This finding underlines the importance of employee voice behaviour facilitated by organizations in their relational crafting by reducing superficial harmony that can inhibit the expression of employees. This study contributes significantly to an understanding of the dynamics of organizational change in the public sector, especially in the context of immigration services in Indonesia.