The Influence of Staff Participation, SOP Compliance, System Integration, and Management Commitment on the Data Quality of Telecommunication Tower Assets at XYZ Ltd

Abstract : This study aims to examine the influence of staff participation, compliance with standard operating procedures (SOPs), system integration, and management commitment on the quality of telecommunication tower asset data at XYZ Ltd. XYZ Ltd, a company engaged in the provision of telecommunications infrastructure, faces challenges in maintaining the quality of its tower asset data, particularly with respect to data validity and completeness. A quantitative approach with a cross-sectional design was employed, involving 231 respondents selected through purposive sampling from a total population of 537 employees. The results of multiple linear regression analysis indicate that staff participation, system integration, and management commitment have a positive and significant effect on the quality of telecommunication tower asset data at XYZ Ltd. In contrast, SOP compliance does not exhibit a statistically significant effect. Among the variables examined, management commitment exerts the most substantial influence on data quality. Future studies may consider incorporating additional variables such as organizational culture, human resource competence, or information system quality to achieve a more comprehensive understanding of the factors affecting data quality.